Returns & Refunds Policy

01Returns

We offer a 30-day returns period from the date of purchase. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return, products must be returned in their original packaging. While we generally expect items to be unused, we understand that fragrance products may have been tested. Used returns may be accepted if you are dissatisfied with the product, subject to inspection and approval.

We may also provide replacements for items that arrive damaged or defective. Any claim for damaged goods must be supported by clear photographic evidence. Returns or replacement requests for damaged items submitted without photographic evidence will not be accepted.

To initiate a return, please provide your receipt or proof of purchase. Please do not return products directly to the manufacturer.

02Partial Refunds

In certain circumstances, only partial refunds may be granted, including:

• Products returned in a condition different from that in which they were received, where the issue is not due to our error.
• Products returned more than 30 days after delivery.
• Orders that incur additional shipping or handling costs due to customer error.

03Refunds

Once your return has been received and inspected, we will notify you by email to confirm receipt of the returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original method of payment within a reasonable period, depending on your payment provider.

04Incorrect Address & Failed Delivery

If delivery cannot be completed due to an incorrect address provided at checkout, or because delivery attempts were unsuccessful, the parcel will be returned to us.

Upon receipt of the returned parcel, we will contact you and offer the option to have the order re-dispatched. Additional shipping and return costs will apply.

If you choose not to proceed with re-dispatch, a partial refund will be issued. This refund will be reduced by the original shipping charge, return shipping fees, and any additional costs incurred as a result of the failed delivery.

05Late or Missing Refunds

If you have not received your refund, please follow these steps before contacting us:

1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank, as refunds can take several working days to appear.

06Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable unless they are faulty or not as described.

07Exchanges

We only replace items that are defective or damaged. If you require an exchange for the same item, please contact us at hello@savori.uk for assistance and return instructions.

08Gifts

If an item was purchased as a gift and shipped directly to the recipient, any approved return may be issued as store credit to the recipient.

If the item was not marked as a gift at the time of purchase, or was shipped to the purchaser before being gifted, any refund will be issued to the original purchaser.

09Return Shipping

To arrange a return, please contact hello@savori.uk for return instructions.

Customers are responsible for the cost of returning items unless the return is due to our error or a defective product. Shipping charges are non-refundable and may be deducted from any refund issued.

Delivery times for replacement items may vary depending on your location.